DISCOVER BRASIL welcomes you and, thanking you for your preference, informs and requests your consideration of the following terms: “DISCOVER BRASIL”, “we”, and “our” refer to DISCOVER BRASIL. The term “you” refers to the user of services provided by DISCOVER BRASIL through any of its Distribution Channels. The term “SUPPLIER(S)” refers to partners who provide travel services on the platform. By using our services, you agree to comply with the following terms and conditions:

 

  1. Services provided: DISCOVER BRASIL offers a technological platform that enables a large number of travel service providers, “SUPPLIERS”, to present to pre-registered users (you) travel experiences through search and research tools, allowing you to book and contract desirable itineraries, publish reviews on these experiences, and participate in interactive travel forums. 
  1. We are not a travel or tourism agency: It is important to note that we are not a travel or tourism agency. We do not directly provide travel experiences, tours, tickets, or other related services. Instead, we facilitate the booking process by connecting you to third-party SUPPLIERS, which may include hotels, tour operators, car rental agencies, and other travel-related service providers.
  1. Warranties: When booking travel services through the DISCOVER BRASIL platform, you guarantee that: (i) you are legally competent; (ii) you expressly accept the Terms and Conditions; (iii) you only use DISCOVER BRASIL’s platform to book or contract travel services for yourself and/or for another person whom you are authorised to act on behalf of; and (iv) all the information you provide to DISCOVER BRASIL is truthful, accurate, current, and complete.
  1. Platform content: You will find on the platform information relating to the prices, quality, and features of the travel services, their availability, sales conditions, restrictions, cancellation or refund policies (among other things). As an intermediary, DISCOVER BRASIL provides you with information about the features of the travel services by exactly reproducing the information provided by the SUPPLIERS and only manages your Purchase Orders with the SUPPLIERS, collects payment when applicable, and provides support in seeking solutions in case any issues arise.
  1. Booking and purchase process: When you submit a Purchase Order through the DISCOVER BRASIL platform, you authorise us to manage your booking and charge the corresponding amount to your account or card. Pay close attention to our subsequent messages, in which we will inform you of the steps and status of your Purchase Order. The completion of the booking management and/or purchase confirmation depends on the full and timely payment of the price and/or fee for all travel services. Until the total payment of the booking is confirmed, the Purchase Order will be suspended and may be cancelled by DISCOVER BRASIL. The final confirmation of the contracted travel services and respective prices will be made through the issuance of electronic ticket(s) or voucher(s), whichever is applicable, and your invoice. Furthermore, for credit transactions, the specific requirements set by your issuing bank must be met. The issuance of the electronic ticket or voucher confirms the express and unequivocal acceptance of the SUPPLIER’s conditions and the conclusion of the contract between the SUPPLIER and the person whose name appears on the said electronic ticket and/or voucher. If the Purchase Order is subject to confirmation, which you will be informed of in the first email you receive, any amounts paid before confirmation will be received as a reservation. If your Purchase Order is ultimately rejected for any reason (e.g., insufficient balance on your credit card, lack of availability, rate variation, etc.), DISCOVER BRASIL will inform you of the available options should you wish to proceed with the purchase or reservation, or, at your request, refund the amounts paid. If, after placing your Purchase Order, you do not receive an email confirming the purchase, check your Spam folder and/or enter the platform’s relevant field with the Purchase Order number. There, you will be able to manage the order, and if you have any further questions, you can contact us via the client communication interface available on the platform or through another customer service channel provided by DISCOVER BRASIL.
  1. Payment for services: The user agrees to pay: (i) the price or fee set on DISCOVER BRASIL’s Distribution Channels; (ii) the applicable taxes, fees, and/or charges for the contracted travel service. 
  1. Payment by credit card: The user should consider that when they provide DISCOVER BRASIL with their account or credit card details and after the operation is accepted or confirmed, they authorise us to charge: (i) the price of the contracted travel service; (ii) the taxes, fees, and/or charges applicable to that service; and (iii) our applicable Management Fees, if any. If you make a booking with the instalment option and/or via a credit card, please note that: a) Any applicable DISCOVER BRASIL Management Fee may be applied in full to the first instalment, even if you have chosen to pay the remaining price or fee in instalments. b) The interest and/or taxes generated by the instalment payment will be added to the proposed price or fee for the service, and the total amount will be divided by the number of instalments selected for payment.
  1. Third-party SUPPLIERS: We work in partnership with a variety of third-party SUPPLIERS to offer a wide range of travel experiences. Each SUPPLIER may have its own terms and conditions, cancellation policies, and restrictions, which are not higher than those set by DISCOVER BRASIL. You should carefully review these before making a booking. 
  1. Right to withdrawal: You have the right to withdraw from your purchase within 14 (fourteen) calendar days from the date of contracting the service, without needing to justify the reason and without additional costs. However, when making a reservation for a service with an execution date scheduled for less than 14 days after the contract, you will be required to provide your explicit consent for the service to be provided before the end of the withdrawal period. By giving this consent, you acknowledge and accept that you will lose the right of withdrawal once the service is fully provided. If you cancel before the service is fully provided, you may be charged proportionally for the portion of the service already performed.
  1. Modification and cancellation of the order: If you request a modification or cancellation outside the deadlines and procedures explained in the previous item, and the specific regulations of the selected product allow it, DISCOVER BRASIL will undertake the presentation and follow-up of your request; however, both the response times and the final decision lie with DISCOVER BRASIL in conjunction with the SUPPLIER. Please note that if the service date is approaching, DISCOVER BRASIL cannot guarantee that the SUPPLIER of the Travel Service will issue a solution to the matter. The procedure and special conditions for such cases of modifications or cancellations of a booking confirmed by you may be subject to applicable penalties or fines for the requested changes. These conditions are available for your review on our Platform. Please review them before booking, and remember that there are Travel Services where, due to SUPPLIER stipulations, modifications and/or refunds are not permitted, or are allowed only under restrictions and/or penalties, even in cases of illness, strikes, weather events, etc. – When you request a modification, you are cancelling a confirmed booking and requesting a new one, which will be governed by the specific conditions in place at the time of your modification. Therefore, in addition to any applicable penalties, there may be a price difference, which is the difference between the original price paid and the new price based on availability at the time of the change. Remember that prices are dynamic and depend on variables such as advance booking, travel dates, seasonal promotions, and, in the case of flights, also on fare restrictions (the higher the restrictions, the higher the price). If cancellation is permitted and a refund is required, it will be processed via the same payment method you selected at the time of purchase. In cases where refunds are approved by the SUPPLIER, they may be made through a credit or refund to the same card used for the booking, subject to the prior authorisation of the credit card holder. If payment was made in full, in cash, and/or by bank transfer, DISCOVER BRASIL will request your bank details to process the refund via bank transfer. Refund timelines and/or value reversals will depend on each SUPPLIER. It should be noted that SUPPLIERS are not obliged to make exceptions to the contract conditions for customers, even in proven cases of illness or physical incapacity preventing them from travelling. In other words, if the offered price includes a penalty for making changes/refunds or does not allow changes and/or refunds, the SUPPLIER may charge these amounts or refuse to refund the cost of the booking.
  1. Travel documents: You are responsible for all legal and/or immigration documentation and/or health requirements that may be necessary for you or for the people travelling with you to undertake your trip as planned. DISCOVER BRASIL is not responsible for obtaining or facilitating any documents required to utilise the service contracted through the platform. Ensure you check well in advance the entry requirements for your destination country and/or countries in transit, such as special conditions for visas and/or passports, driving licenses, vaccinations, permissions for minors, or other required documents, both for the destination countries and for transit countries, even if you do not need to leave the airport. If required, and you do not possess the necessary documentation, take steps to obtain it in advance. Requirements may vary depending on the destination and/or transit country and your nationality or residency status, as well as the documents with which you are travelling. It is reiterated that it is your responsibility to comply with all entry and/or transit requirements and/or documentation requested by immigration, customs, and/or health authorities of the destination and/or transit country(ies).
  1. User Attention: It is of utmost importance that you have understood the specific terms and conditions applicable to the travel service you wish to contract, which are established by the respective SUPPLIER alongside the offered Product and duly presented on the service page. Therefore, it is recommended that you read them, so that the service is only contracted if you accept these terms.
  1. Accuracy of Information on Distribution Channels: You will find information on DISCOVER BRASIL’s platform regarding the prices, quality, and characteristics of travel services. Their availability, sales conditions, and restrictions are established by the SUPPLIER without any intervention from DISCOVER BRASIL. Cancellation or refund policies, established both by DISCOVER BRASIL and the SUPPLIER, are available “online” and in real-time. As an intermediary, DISCOVER BRASIL informs you of the characteristics of travel services by reproducing exactly the information provided by the SUPPLIERS and only manages your Purchase Orders with them, collects payments when applicable, and provides support in seeking solutions in case any concerns arise. DISCOVER BRASIL makes its best efforts to provide correct and accurate information but is not responsible for errors (such as manifest and typographical errors), interruptions (due to temporary and/or partial server outages or repairs), inaccuracies, misleading information, or false information originating from the SUPPLIERS of the offered travel services.
  1. Data Use and Privacy: The operations of use, processing, sharing, and other activities performed with your Personal Data will be carried out in accordance with applicable data protection legislation and our Privacy Policy (which you can access via this link: https://discoverbrasil.eu/privacy-policy). We emphasize that these activities will be conducted exclusively for legitimate, explicit, and previously informed purposes, as stated in our Privacy Policy, always limited to the minimum necessary use of data to fulfil these purposes and permitted based on applicable authorizations provided for in the relevant data usage legislation.
  1. Personal Data to Provide: You must fill in all fields with accurate data to be able to make valid reservations for travel services through DISCOVER BRASIL. By entering your personal data on the Platform, you declare that the said data (the “Personal Data”) is accurate, precise, and truthful, and you commit to updating this Personal Data as necessary. DISCOVER BRASIL is not responsible for verifying the accuracy of the Personal Data you provide. You guarantee and are responsible for the truthfulness, accuracy, validity, and authenticity of the Personal Data entered. Remember that all your data must exactly match your travel documentation. You must enter an email address among the data provided to DISCOVER BRASIL.
  1. User Commitment: By using our services, you agree to comply with all applicable laws and regulations, as well as our community guidelines. The user is solely responsible for any content posted on our platform, including reviews, comments, and forum posts.
  1. Intellectual Property: All information and content available on our platform, including text, graphics, logos, images, and software, are the property of DISCOVER BRASIL or its licensors and are protected by intellectual property laws. They must not be used in any manner other than as established in these Terms or without the express, written permission of DISCOVER BRASIL or any other party deemed necessary by DISCOVER BRASIL. Images of people or places displayed on the Platform are the property of DISCOVER BRASIL and their use by you or third parties is prohibited. Any unauthorized use of these images may violate copyright, trademark, publicity, and other applicable laws, potentially resulting in civil and/or criminal penalties. 
  1. Limitation of Liability: Under no circumstances shall DISCOVER BRASIL and its affiliated Distribution Channels be liable for any direct, indirect, incidental, special, or consequential damages arising from or in any way related to the misuse of our services or the performance of any third-party SUPPLIER.
  1. a) Our Responsibility:

18.1 Please read carefully. This section outlines the limited liability of DISCOVER BRASIL regarding any issues that may arise from the use of the provided service platform. If the terms of this section or any other part of these terms of use are unclear, we recommend seeking legal advice before accessing or using the services.

18.2 Inaccuracies or errors may occur in the information, content, software, and platform provided by DISCOVER BRASIL, including with respect to the availability of reservations and prices. DISCOVER BRASIL does not guarantee accuracy and disclaims any liability for any errors or inaccuracies related to the information and descriptions of products and other services (including, but not limited to, prices, availability, photographs, features, inclusions and exclusions, general product descriptions, reviews, and ratings, etc.). Furthermore, DISCOVER BRASIL expressly reserves the right to correct any errors in availability, prices, and/or reservations made at an incorrect price.

18.3 DISCOVER BRASIL makes no representations regarding the suitability of the information, content, software, platform, products, and other services for any purpose, and the inclusion or offering of any products or services does not constitute any endorsement or recommendation of such products or services by DISCOVER BRASIL. All such information, content, software, platform, products, and services are provided “as is,” without warranty of any kind. DISCOVER BRASIL disclaims all warranties and conditions that the platform is free of viruses or other harmful components. DISCOVER BRASIL disclaims all warranties and conditions with respect to such information, content, software, platform, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement, to the extent permitted by law.

18.4 SUPPLIERS are independent partners and not agents or employees of DISCOVER BRASIL. DISCOVER BRASIL is not responsible for acts, errors, omissions, representations, warranties, breaches, negligence, or misconduct by such SUPPLIERS or for any personal injury, death, property damage, or other damages or expenses arising from or otherwise related to any booking or use of a product or service. DISCOVER BRASIL has no liability and will not make any refunds in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond its direct control and has no responsibility for any additional expenses, omissions, delays, rerouting, or acts of any government or public authority.

18.5 Under no circumstances shall DISCOVER BRASIL (or any of its officers, directors, and affiliates) be liable for any direct, indirect, punitive, incidental, special, exemplary, or consequential damages (including, without limitation, loss of data or information or the costs of acquiring substitute goods or services) arising from, or in any way related to, a product or booking, or your access, display, or use of the services, whether based on a theory of negligence, contract, tort, strict liability, or otherwise, even if DISCOVER BRASIL has been advised of the possibility of such damages.

18.6 DISCOVER BRASIL is not responsible for events related to force majeure, fortuitous events, acts of government, or any conduct by you or those travelling with you that may occur before or during the provision of the contracted Travel Service and that may delay, interrupt, or prevent its execution.

18.7 If DISCOVER BRASIL is found liable for any loss or damage arising from or in any way related to the use of the services or a booking or use of a product, DISCOVER BRASIL’s liability will in no event exceed the greater of (a) the amount paid to DISCOVER BRASIL for the booking that gave rise to the claim, or (b) one hundred dollars (US$100.00).

18.8 The limitation of liability established in this section 8 reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited resource specified in these terms of use is considered to have failed in its essential purpose. The liability limitations provided for in these terms of use ensure the benefit of Discover Brazil.

  1. b) Your Responsibility

18.9 The user agrees to indemnify DISCOVER BRASIL, as well as its respective executives, directors, employees, and agents, from and against any claims, causes of action, demands, lawsuits, procedures, investigations, losses, damages, fines, penalties, fees, expenses, costs, and any other liabilities of any kind or nature, including, but not limited to, reasonable legal and accounting fees, arising from or related to your: (i) violation of these Terms of Use or the documents referenced herein; (ii) violation of any law, rule, regulation, or guideline; (iii) infringement, misappropriation, or violation of the rights of third parties, including but not limited to any publicity or privacy rights; (iv) misuse of the contracted services (including the Website); (v) improper booking or use of any product; or (vi) negligence or intentional misconduct.

  1. Modification of Terms: DISCOVER BRASIL reserves the right to modify these terms of use at any time. All changes will take effect immediately upon being posted on our platform. In the case of significant changes, you will be notified and given the opportunity to accept them or not. Your continued use of our services after the changes are posted constitutes your acceptance of the new Terms.
  2. Communication with DISCOVER BRASIL: You may communicate with DISCOVER BRASIL through the interface provided on the platform, by email, or by any other means made available through DISCOVER BRASIL’s Distribution Channels.
  3. General Provisions: DISCOVER BRASIL reserves the right to cancel, suspend, deactivate, block, or unilaterally terminate your access to the platform, thereby unilaterally terminating the Terms, if: (i) any violation of legal norms is identified; (ii) your actions violate the provisions of these Terms; (iii) you cause any direct or indirect harm to DISCOVER BRASIL, other users, or third parties; or (vi) in other cases where DISCOVER BRASIL, at its sole discretion, deems it necessary.
  4. Applicable Law: These terms of use will be governed and interpreted in accordance with the laws of the European Union, specifically the laws of Portugal, without regard to its conflict of law principles.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions of Use. If you do not agree with the aforementioned Terms, you will not be able to access or use DISCOVER BRASIL’s platform in any way. If you have any questions about the above Terms and Conditions of Use, please contact us at [email protected].

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