Effective: March 31, 2024
Discover Brasil S.A. assists users in researching and booking travel experiences. We provide a platform for users to access information and connect with third-party suppliers offering travel services.
In this Statement, these are collectively referred to as our “Services”.
The data you share with us and others enriches our ability to offer more pertinent, tailored, and supportive Services. We understand that entrusting us with your personal information relies on trust. We value this trust deeply and are dedicated to providing you with valuable insights, products, and Services tailored to the details you’ve provided. Equally significant, we prioritize respecting your privacy during your visits to our website or utilization of our Services, and we’re committed to transparency regarding how we utilize the data you’ve entrusted to us. We urge you to carefully review this privacy and cookies statement (“Statement”) to familiarize yourself with our privacy practices.
This Statement outlines how we collect, utilize, and handle your information in a manner that is clear and transparent. It aims to provide you with an understanding of your rights, how you can exercise them, and how to reach out to us. Please take the time to review viathis Statement carefully to familiarize yourself with our information and privacy practices. By accessing our website and mobile application, whether via a computer, phone, tablet, or similar device (referred to as a “Device”), you acknowledge and confirm that you have read and understood this Statement.
We provide our Services to users across various countries and regions, each with its own set of laws and customs. This Statement offers a broad outline of our privacy practices.
Information Collected and Processed
Information Uses and Purposes
Information Sharing
Information Choices
Information on Children
Information Transfers
Information Security
Information Deletion and Retention
Cookies
Statement Changes
Contact
Europe and the UK
Disclosures
When you use our services, we gather data about you to make the experience more personal and relevant. Some of this data is collected automatically, like through our servers or with cookies. We also get data from different places, including you, our partners, and other websites you visit through us. If you go to another website through ours, they might share data about how you use their site with us. We might combine this with the information you have given us directly. Here is the kind of information we collect:
Contact information, including name, phone number and postal and email addresses (both hashed and unhashed)
Billing and other payment information (such as your bank account information, credit card number, cardholder name, expiration date, authentication code and billing address)
Documentation to support travel and planning, including identity verification documents, if you choose to provide it to us
Username and password
Photos, reviews, social posts, and videos you may have provided to us
Geolocation information
Device information, such as when you accessed our Services and information about the Device used (for example, IP address, software or internet browser used, preferred languages, unique Device identifiers and advertising identifiers)
Online activity, including pages you have visited, content reviewed, and apps reviewed
Purchasing and booking history
Information about your travel and experience plans and preferences
Communications when you contact our customer service team, including inbound and outbound calls
Information that you have provided to third party companies for the purposes of logging into social media platforms. This includes publicly available information, such as name, age range as well as email addresses.
Additionally, under circumstances where you have provided it, we reserve the right to gather information concerning fellow travelers, including details like their email address and other pertinent travel-related details. It is imperative that in instances where you disclose information about other individuals, you obtain their explicit consent and ensure that they comprehend and consent to the manner in which we will utilize their personal data, as outlined in this Statement.
Furthermore, beyond the previously mentioned categories, we may also obtain specific location data provided that you have authorized your Device to transmit such information through its privacy settings, or in cases where, for instance, you have uploaded images embedded with location tags.
In our efforts to offer you a personalized experience, we utilize your information in various ways, such as:
Manage your account, granting access to our Services.
Handle your bookings.
Process payments or credits.
Extend promotional offers, including competitions, gift cards, rewards, cash back, and discounts.
Analyze your information to enhance our Services.
Personalize your experience by categorizing users based on usage, interests, and demographics.
Invite you to participate in surveys or market research.
Notify you about special offers, competitions, and Services from us, affiliates, or partners.
Customize your experience by inferring your interests and preferences from your activity, adjusting the ads displayed both on and off our website.
Facilitate communication between you, partners, and affiliates.
Monitor and record interactions, such as customer service calls or email engagement.
Host your reviews, ratings, and other content.
Resolve disputes and troubleshoot issues.
Prevent fraud and unlawful activities.
Adhere to relevant laws, respond to legal requests, and protect rights.
Provide payment services, including fraud detection and compliance with legal obligations.
Please be aware that if automated decision-making processes are employed to handle your personal information, appropriate safeguards will be implemented to protect your rights, including the right to human intervention.
To facilitate some of our Services, we may need to disclose information to specific third parties under the following circumstances:
We may share travelers’ personal information with experience suppliers to fulfill bookings made through our Services. Likewise, we may share personal information of experience suppliers with travelers, especially in cases of disputes between the parties.
Information is shared with certain service providers to assist in facilitating our Services, including transaction support.
Information regarding you, your Devices, and your usage of our Services may be shared with trusted business partners. This sharing could involve facilitating payments for services promoted on our partners’ websites. Such sharing is typically governed by written agreements that encompass confidentiality, privacy, and security obligations. It’s important to note that we do not oversee the privacy practices of these third-party business partners.
When you choose to share information with third-party social media websites while using our Services, the privacy policies of those social media platforms and your established privacy settings with them will apply.
We occasionally gather and share information about your interests with advertising networks and data aggregators. Some of these entities are affiliated with the Network Advertising Initiative or the Digital Advertising Alliance, where you can opt out of targeted advertising from member companies.
Third-party entities may aid us by providing their fraud detection technologies.
Third parties may assist us in data collection, website feature operation, and tailored advertising delivery. We may share audience segments and other information with these entities for personalized advertising. Additionally, third parties may offer content and tools for content generation, management, and hosting. They are only permitted to collect or access information necessary for their authorized functions. If they assist us solely in performing processing operations, they are contractually bound to act as data processors on our behalf.
Furthermore, specific operating system versions of Devices may allow you to opt out of certain types of information sharing, including with certain advertising networks. You can adjust your Device’s privacy settings at any time to disable the functionality that collects and shares location information. However, please be aware that disabling location-sharing may impact certain features offered by our Services. For inquiries regarding the privacy settings of your Device, we recommend reaching out to the manufacturer of your Device or your mobile service provider for assistance.
In order to adhere to valid and enforceable subpoenas, court orders, or other legal processes; to assert or exercise our legal rights; to counter legal claims; or as mandated by law, we may be required to disclose information. In such instances, we retain the right to assert or waive any legal objection or entitlement available to us.
We may also investigate, prevent, or take action against illegal or suspected illegal activities; safeguard and uphold the rights, property, or safety of Discover Brasil, our clientele, or others; and enforce our Terms of Use and other agreements.
Additionally, in the event of a corporate transaction such as a divestiture, merger, consolidation, or asset sale, or in rare instances of bankruptcy, information may be disclosed as part of the process.
You have various options regarding the processing and utilization of your information by us. You can access, update, or deactivate your account by navigating to the “Profile” section on our website or app. Additionally, you have the following choices:
Select your preferred communication methods.
Opt not to provide certain information, although it may be required to access specific features offered on our website.
Disable the collection of certain geolocation data (e.g., by turning off location services for our app in your phone’s settings), but please note that this action may impact certain features of our Services.
Deactivate your account directly from your Profile. Please be aware that we may retain some information linked to your account, such as past transactions, for internal purposes including backups, fraud prevention, dispute resolution, investigations, our legitimate business interests, and legal compliance for the duration necessary to fulfill the purposes outlined in this Statement.
As a registered user, you can adjust your marketing preferences in the Notifications section of the website. Additionally, you have the option to unsubscribe from promotional messages, including travel-related opportunities, by following the instructions provided in any such email we send.
Our Services are designed for individuals who are not considered children, defined as: (i) individuals aged 13 years or younger, or the age of privacy consent in your jurisdiction; or (ii) when processing data based on a contract, the legal age of capacity to enter into agreements.
We will only collect or handle information pertaining to children under very specific circumstances. For instance, we may need to gather personal information pertaining to children as part of our Service if it is necessary for an experience-related reservation. However, we will only collect such information if it is provided by and with the consent of a parent or guardian. Should we discover that we have processed the personal information of a child without valid parental or guardian consent, we will promptly delete the data.
We extend our Services to users situated in various jurisdictions. Should we transfer your information to other countries, we will handle and safeguard it in accordance with the provisions outlined in this Statement and in compliance with applicable laws.
We have instituted suitable administrative, technical, and physical security measures to safeguard your information. Access to personal information is restricted to authorized personnel who may only do so for approved business purposes. Encryption is utilized when transmitting your information between your system and ours, as well as between our system and those of the parties with whom we share information. Additionally, firewalls and intrusion detection systems are employed to mitigate unauthorized access to your information. Nevertheless, we cannot assure the absolute security of information against unauthorized access, hardware or software failures, or other unforeseen circumstances beyond our control.
We will keep copies of your information for as long as your account remains active or as required for the purposes outlined in this Statement, unless longer retention is mandated by applicable law. Furthermore, we may retain your information for the duration needed to establish, exercise, or defend legal rights.
We aim to make your access to our Services as seamless, efficient, and beneficial as possible. To achieve this goal, we utilize cookies and similar technologies to enhance your experience, bolster website security, and display relevant advertisements.
Cookies, small text files automatically placed on your Device when visiting nearly any website, are stored by your internet browser and contain fundamental information about your internet usage. Your browser transmits data from these cookies back to a website upon revisits, allowing it to recognize your Device and enhance your experience by providing personalized content. Additionally, we employ other tracking technologies like pixels, SDKs, or server logs, which serve similar functions. These technologies also help remember your login details, sparing you from repetitive entries and assisting us in understanding your preferences.
To empower you with control over your browsing experience, we furnish a Cookie Consent Tool enabling you to adjust and tailor your cookie settings. Accessible via the “Cookie Consent” link at the bottom of each page, you can modify preferences within our cookie banner. Furthermore, you can manage cookies via your internet browser settings. You retain the right to withdraw consent to cookies anytime by clicking the “Cookie Consent” link, adjusting preferences, and saving them. Within your internet browser settings, you can select which cookies to accept or reject.
Most advertising networks provide opt-out options for advertising cookies. Refer to www.aboutads.info/choices/ and www.youronlinechoices.com for helpful instructions on opting out.
Declining certain cookies may result in degraded or restricted access to certain functionality and areas of our Services.
Our utilization of any information gathered through cookies is governed by this Statement, accessible via a link on every page of our website.
In the future, we may revise this Statement. If we deem any changes to be significant, we will inform you through one or more of the following methods: sending you a communication detailing the changes, displaying a notice on the website, and/or publishing an updated Statement on the website. The date of the most recent update will be indicated at the top of this Statement. We recommend checking back periodically to stay informed about the latest version and to review this Statement for the most up-to-date information regarding our privacy practices.
For data privacy requests, such as a request to delete or access your data, as well as for general inquiries regarding data privacy or questions about our Privacy and Cookies Statement, please reach out to [email protected].
This GDPR Statement pertains to individuals in the European Economic Area (“EEA”), including those residing in the United Kingdom. It serves as a supplementary document to our Statement; however, in cases where there is a conflict between the two, the GDPR Statement takes precedence for individuals located in the EEA.
Your rights under GDPR
You possess certain rights concerning your personal information. These rights include:
The right to request access to your personal information. This allows you to obtain a copy of the personal information we hold about you.
The right to request correction of your personal information if it is inaccurate. You also have the option to supplement any incomplete personal information we possess, considering the purposes of the processing.
The right to request deletion of your personal information if:
Your personal information is no longer necessary for the purposes for which we collected or processed it; or
You withdraw your consent, if the processing of your personal information is based on consent and no other legal ground exists; or
You object to the processing of your personal information, and we do not have an overriding legitimate interest for processing; or
Your personal information is unlawfully processed; or
Your personal information must be deleted to comply with a legal obligation.
The right to object to the processing of your personal information. We will honor your request unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal information to establish, exercise, or defend a legal claim.
The right to restrict the processing of personal information, if:
The accuracy of your personal information is contested by you, for the period during which we must verify the accuracy of the personal data; or
The processing is unlawful, and you oppose the deletion of your personal information and request restriction; or
We no longer require your personal information for processing purposes, but you need your personal information for legal claims; or
You have objected to the processing, for the period during which we must verify overriding legitimate grounds.
The right to data portability. You may request that we transfer this personal information to a third-party, where feasible. This right applies only to personal information you have provided to us, where the processing is based on consent or necessity for the performance of a contract between you and us, and the processing is conducted by automated means.
You also have the right to lodge a complaint with your national data protection authority.
Typically, there will be no charge for accessing your personal information or exercising any of the other rights outlined in this Statement. However, if your request is deemed clearly unfounded, repetitive, or excessive, we reserve the right to apply a reasonable fee.
To facilitate the verification process and ensure your rights are protected, we may require specific information from you to confirm your identity before granting access to your personal information or fulfilling any other rights you wish to exercise. If you choose to use a third party to submit a data request on your behalf, we may also need to verify the authenticity of the request through reasonable means. These measures are in place to prevent unauthorized access to your personal information.
In order to expedite our response, we may reach out to you to request additional information related to your request. Many of your rights can be exercised directly through the personal information section of your account. To exercise any of these rights, contact us using the details provided in the Contact section.
We will utilize your personal information only in accordance with applicable laws or with your consent.
In accordance with GDPR regulations, we may utilize your personal information under the following circumstances:
Registration and contractual obligations:
When it’s necessary to fulfill the contractual agreement we have with you, or are about to enter into.
Service enhancement and customization:
When it’s necessary for our legitimate interests (or those of a third party) to provide or enhance our Services, including offering you improved and personalized experiences, provided that your interests and fundamental rights do not outweigh these interests.
Communication:
For registered users, when the use of information is necessary to fulfill our contractual obligations with you.
When it’s necessary for our legitimate interests (or those of a third party) to communicate with you, and your interests and fundamental rights do not outweigh these interests.
When the use of information requires your consent, we will seek your explicit consent beforehand.
Legal Compliance:
When it’s necessary to comply with our legal obligations.
Your personal data might be stored or transferred to countries outside the EEA and the UK for the purposes outlined in this Statement. When such storage or transfer occurs, we take the following precautions to ensure your personal data is adequately protected:
We ensure that any storage or transfer of your personal data outside the EEA and the UK complies with relevant laws, and we guarantee a similar level of protection by implementing suitable safeguards. Such transfers of personal data are executed in the following ways:
To a country recognized by the European Commission as providing an adequate level of protection; or
To a country that lacks adequate protection, but where the transfer is governed by the standard contractual clauses of the European Commission or other appropriate cross-border transfer solutions to ensure sufficient protection.
By utilizing our Services, you acknowledge that your personal data may be transferred to our facilities and to third parties with whom we share it, as outlined in this Statement.
In addition to the detailed information provided in the Statement, we hereby make the following disclosures:
We may collect, disclose, and use the following categories of personal information for our business and commercial purposes: Identifiers/Contact Information, transactional information, commercial information, Internet or other electronic network activity information, geolocation, visual and audio information and inferences drawn from the above.
We may collect the following categories of sensitive personal information: government identification cards, such as driver’s license; and precise geolocation data.
We collect and use these categories of personal information for the business and commercial purposes described in Section 2 of this Statement.
We may disclose each of these categories of personal information for the commercial and business purposes described in this Statement to the extent permitted by applicable law to the categories of third parties as described in Section 3 of this Statement.
We collect these categories of personal information from the sources described in Section 1 of this Statement.
We may” sell” or “share” categories of personal information, including Identifiers/Contact Information, Internet or other electronic network activity information and inferences drawn from the above. We may “sell” or “share” these categories of personal information to or with the categories of third parties described in Section 3 of this Statement. We do so for the commercial or business purposes described in Section 2.
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